Return Policy

CalmStore Limited / Glowco International Pty Ltd

We are committed to ensuring your satisfaction and enhancing your wellness journey with our products. Please review our return and refund policy to help facilitate a smooth process if needed.

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Refunds and Exchanges

We accept returns within 100 days of delivery, following these guidelines:

• 100-Day Satisfaction Promise:
  Items must be in good condition, undamaged, with all components, and in the original packaging to qualify for a refund. Return postage costs are the customer’s responsibility. Refunds will not be processed if these conditions are not met.

• Restocking Fee:
  A 20% restocking fee applies to refunds, determined upon inspection of the returned item.

• Warranty Claims & Faulty Devices:
  If your product is faulty, we will replace it after determining the issue. Unsure if your product is faulty? Contact us at shop@theglowcompany.co for assistance and assessment.

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Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or defective item).

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Exchanges

To exchange an item:

1. Return the original item following our return process.
2. Once the return is inspected and approved, you will receive a refund.
3. You can then place a new order for the desired item.

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One-Year Warranty

Our products come with a one-year warranty, covering up to two replacements for manufacturer defects or items that are non-functional upon arrival. The warranty does not cover damage caused by misuse or accidents.

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Order Cancellation Policy

Orders cannot be canceled once confirmed. For assistance or inquiries, contact us at shop@theglowcompany.co.

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Gift Returns & Third-Party Retailers

• Gift Returns: Approved gift returns will be credited as merchandise credit.
• Third-Party Purchases: If you purchased from a third-party retailer, please process exchanges and refunds through the original retailer.

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How to Initiate a Return

1. Contact our customer support team at shop@theglowcompany.co with your order information and reason for the return.
2. Follow the instructions provided by our team to complete your return.

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Contact Us

Our customer support team is here to assist you with any inquiries or concerns. Reach us at:

Email: shop@theglowcompany.co

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Your satisfaction is our priority, and we appreciate your understanding of our return policy, designed to ensure quality and fairness for all our customers.